Transparency
Citizen's Charter
Every municipal office publishes a Citizen's Charter — the official guide to its services, the requirements you need to bring, the fees, and how long each transaction takes.
Published under Republic Act No. 11032 (Ease of Doing Business and Efficient Government Service Delivery Act). Pick an office to read its charter, or search for the service you need. Each charter opens as a PDF you can view or download.
22 office charters published
Executive
Office of the Municipal Mayor
10 services · 15 pages
View charterMunicipal Information Office
4 services · 11 pages
View charterMunicipal Assessor's Office
2 services · 8 pages
View charterMunicipal Civil Registrar's Office
4 services · 11 pages
View charterPublic Employment Service Office
7 services · 11 pages
View charterLocal Youth Development Office
1 service · 7 pages
View charterMunicipal Disaster Risk Reduction & Management Office
3 services · 9 pages
View charterDRT Water System Office
6 services · 11 pages
View charterBusiness Permit & Licensing Office
5 services · 13 pages
View charterMunicipal Tourism, Culture & Arts Office
3 services · 9 pages
View charterHuman Resource Management Office
5 services · 12 pages
View charterGeneral Services Office
5 services · 11 pages
View charterLegislative
Finance
Social Services
Economic Development
Being finalized
These offices' Citizen's Charters are being prepared for publication.
22 of 25 office charters are published. The rest are being finalized with the offices concerned.
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